Let’s step aside from this Daily Writing Challenge business. I think it’s time I spoke to you, in detail, about Tenerife and what it was all about… You’re in for a treat.
The first thing I need to do is ask you this very important question.
Have you ever been to Alborada before?
No?
Neither had we.
Let’s backtrack a little. Mario Windsor Pilates Princess Africa Knifehands and I had been planning a wee jaunt together to celebrate us being in the same country, in a country other than home, and being able to go visit another country still. Exploration time with a bestie? Yes, please! All we wanted was somewhere with guaranteed good weather, a pool, and drinks included in the price of the holiday. So we settled on an all-inclusive Tenerife resort holiday. Yahoo!! Bikini time here we come!
So there we were, Tenerife! We had arrived at 11:30pm and were talking to our transfer bus driver at the airport when he asked us the same question I asked you: Have you ever been to Alborada before? Our response, ‘no’, was met with silence and he just walked away.
‘That was weird,’ I pronounced, but shrugged it off and got onto the bus.
After some faffing at the airport, and a half hour drive through Tenerife, we arrived at Alborada. It was nighttime, we were tired and couldn’t really see what we were getting ourselves into…
A family of four, mum (pregnant), dad (sweaty and looking cheesed off), teenage son (from a previous relationship), young daughter (from this relationship) were in front of us talking to the receptionist.
‘So, you’ve heard that LowCost Holidays went bust yesterday?’
‘Yes, what does that mean for us?’ Questions sweaty dad, ready to get angrier.
‘Well, technically the hotel didn’t have to do anything but we’ve held your room for you, but you’ll need to pay for your stay here.’
‘But we’ve paid.’
‘Yes, you did pay LowCost but they have not paid us. You will still only be charged what LowCost charged you, not our usual rate which is much more expensive… otherwise… well, what can we do?’
Mario Windsor P.P.A.K.H etc. (MWPPAKH from now on) and I looked at each other. Sheesh, this sounds bad! I said to her, ‘that name, LowCost sounds familiar. We didn’t book through them, did we?’
‘Nah, we’re good. We went through Last Minute.’ Reassuring tones. Whew.
The family needed to front up with another £900 odd in order to stay. Dad stormed off for a moment while Mum gathered kids and went and sat down. Clearly a big decision had to be made. I felt terrible for them! £900 is a lot to have to pay again, immediately. Ouch!
It was our turn to chat to the receptionist.
Long story short, LastMinute were indeed who we booked our trip through, however, they then booked via LowCost. We, too, had to front up and pay again for our stay. £320. We paid twice for this trip.
As the shock wore off and we did our homework into what the hell had actually occurred, we decided Tenerife needed to be a farce. In order for us to enjoy our holiday, and not let it be spoilt by cash flow issues, we needed to understand that what had occurred was out of our control (insolvency wouldn’t have been covered by the travel insurance we didn’t have anyway), and just laugh it all off. Ahahaha, take our money then Tenerife. Again.
As the days wore on, two sentences became our mantra while we surveyed our surroundings and were constantly surprised by them:
- Have you ever been to Alborada before?
- We paid twice for this.
Let’s move on to some observations, shall we?
THE GOOD
Alborado Beach Club boasts an impressive pool. It is massive and so big that it’s not overpopulated. It’s also a salt-water pool that is so close to the ocean that when the tide is in, waves crash into one end of it! Spectacular. This pool has to be emptied once a week so that they can get rid of the slimey, icky algae and bits of seaweed that floats about in it. It’s a job that takes about five hours from emptying to cleaning to refilling. Good work, Team Alborada.
Another thing Alborada has going for it are the staff. They’re a nice bunch. They were working their butts off (staffing issues?), and the smiles to the gross, pink (or orange), tipsy tourists barely ever looked fake! Even the receptionist who dealt with us, and all the other bitterly disappointed customers, did an amazing job at staying calm and kind under pressure. She was empathetic but stern, just as she needed to be! I wouldn’t have fancied having her job throughout this saga. Pages and pages of affected customers lay at her fingertips. She was masterful.
THE BAD
Well, it could have been bad, but this is where the catch phrase, ‘we paid twice for this,’ really came in handy. Let’s have a gander at someone’s review of Alborada:
it felt like a prison looked like a prison although i can honestly say i have never been in prison.
Granted it might be hard to pay much attention to someone that doesn’t use capital letters, punctuation, and assumes something looks like something else that they’ve no experience with…(I can honestly say they’ve never been in prison, I don’t think) but if you spend time trawling through the reviews (which I did when we got home), a picture is painted.
The picture is of a multi-storey carpark-esque building that looks like it was built in the 60’s. Well now, that’s fine really, architects did funny things in the 60’s, but what stops me giving the place more than 2 stars is the fact that it also looks like it hasn’t been updated since it was built. The place is clean, but it is rundown. Lights don’t work, sockets come out of the wall when you pull a plug, others spark, sheets are torn, fold out beds don’t fold out… are you seeing what I’m laying down here?
Then you move on to the food. I’ve never had an all inclusive holiday before and I don’t think I would ever again. Maybe the cheap option really isn’t the best option. I am aware that this is a very bold statement. The food that was available was generally bland, dull, and fairly unchanging day-to-day. We were concerned that we would become real tourists and only eat what looked vaguely familiar or enticing to our uneducated pallettes (chip butties), and we did succumb to that mindset a little… our wristbands that tell the world we’re all-inclusive became a shackle of shame really. I would have torn it off my scrawny limb if it weren’t for the bottomless beer it afforded me!
And we paid twice for that.
THE UGLY
The worst thing about the trip was certainly forking out more than once. However, it’s now just the source of a good laugh… and stomach pangs as we can’t afford to eat anything but ice on bread (refer what’s on the menu for tonight’s meal)
What actually caused me the greatest annoyance, out of everything, was having to ask four times for towels to be changed, and it not happening once, the whole time we were there (five nights). The policy was that they would be changed every two days when the rooms were cleaned. Policy-schmolicy apparently. Wouldn’t that rip your nighty, or perhaps your sheet if you’re at Alborada.
I think it’s time we move out of the good, the bad, and the ugly and move on to:
THE BEST
MWPPAKH and I anticipated a certain amount of tackiness on our getaway. In fact, we hoped for it and I anticipated it by buying heart-shaped sunglasses. This adventure is what legends are made of, after all. We had certain expectations of a low cost (theoretically), all-inclusive holiday in Tenerife. One of these expectations was that we would come across a few funny characters that we could sit back and observe throughout our holiday. We were not disappointed. The day we left, MWPPAKH and I constructed a list of all the people we’d observed or interacted with. It’s extensive and I hope you can almost imagine.
Our characters, named by MWPPAKH :
- Russian mouth: The prize character. A woman in her late 50’s, early 60’s. I don’t think she was Russian but actually Polish. She was on the leathery side of tanned. Platinum blonde hair, thick waist, elegant hands. Tattooed lip liner (black), never wore lipstick, tattooed beauty spots (two), tattooed eyebrows (thin). She exuded confidence.
- Old tits: It’s hard to say which lady we’re actually talking about here. There was a clan of women, 60’s+, who just whipped ’em out, every day. With their blatant disregard for modesty, they encouraged us to follow suit. You decide whether we joined in or not, I’m not saying a word more.
- Nip girl and her attractive father: A three-year-old girl with a constant scowl, who didn’t wear a top but ran around with her hands over her nips. Her father was attractive.
- Tri bikini: On the last day, a woman slightly younger than us changed her bikini three times. Every time she re-entered the pool she had a different outfit on. It was weird.
- King and queen: Northern Brits (one of the many). He had a six pack on his beer belly (how does that work??). On the calf of his left leg sits a crown with the word ‘King’. On the back of her right leg sits a crown with the word, ‘Queen’. #cute #made4eachother
- Fookin Jenny’s mum: A middle-aged woman in a hurry to get a quick drink from the juice machine. MWPPAKH astutely observed her edginess and let her in front.
“Thanks love. We need to catch our bus. We are in a rush to catch the bus. Fookin Jenny didn’t tell me she had run out of conditioner. Typical fookin Jenny.”
- Stephen, the lady bartender: The best bartender of the bunch. Efficient and stern, but smiley.
- Severely burnt face mum and grandma: They were a pair of the most withered family members you’d see. Looking at grandma was looking at mum’s future. I observed them at breakfast one morning and it was just like in the movies: each individual lifted their cup to their lips with their left hand followed by a mirrored gesture of wiping their mouth with the right hand. The only difference was grandma’s slightly more delayed reaction time. It was uncanny.
- Spanish rapper: One evening, me and MWPPAKH got locked out of the complex while we were walking on the beach. It was the second night, I think, and the first time we’d been out of the resort (terrible, I know). We trekked our way back around the complex and it was then that we realised we had glimpsed something of the harder life of Tenerife. The walls beyond the main road were covered in graffiti from nearly ten years ago, smashed windows were everywhere, and bags of litter lining the sidewalk. We wandered past a small group of lads that had a ghetto blaster going with a backing track, while one of them rapped. It was brilliant. We felt like gross tourists and hid our shackles of shame (remember, the wristbands).
- Tbar g-string staff member: She was very helpful, then she crouched down to pick up something off the floor.
- ¿pape? ¿Que?: A really loud Spanish lad who said that, constantly, from one side of the pool to the other. I didn’t hear his father respond once.
- Max and Charlie: One of the highlights. Two British brothers, Max (7), and Charlie (4), who stalked the pool table on our last evening. Max clearly wanted to play but he was waiting patiently his turn, occasionally offering up suggestions. We finished our game and left him and his dad to it. We returned to the pool tables about an hour later and Max wandered back to watch, no dad this time. I invited him to be on my team. I desperately wanted to beat MWPPAKH, and like a wise sensei, I had seen something in the young padawan (mixing genres, shhhh). Charlie came running over and joined MWPPAKH’s team, which mostly just meant putting his toy handcuff’s in the way of the pool balls, or just picking the balls up and playing with them. My threat to put him in jail with his own handcuff’s was disbelieved. Max will be a future pool shark, mark my words. He’s got the physics down!
Look, all in all, Tenerife was amazing. We lazed by the pool five of our six days (finding a public beach better equipped than our private pool on the other day), we drank beer, ate really average food, and made long lasting memories that are successfully filled to bursting with in-jokes. There’s no-one I’d rather have gone with than MWPPAKH. Anyone else probably wouldn’t have laughed things off the way her and I could. And I never want to do it again.
Have you ever been to Alborada before?
Yes. Never. Again. Unless. As. A. Joke. I’ve already paid twice for that!
Some facts about the LowCost debacle
- In 2013 LowCost ditched the UK (and ATOL protection) and moved their offices to Spain – pivotal point.
- They went bust 15th July, we travelled on the 16th.
- All flights were safe but any accommodations and transfers would have had to have been booked and paid for again. Our hotel was kind enough to hold bookings for people arriving that weekend who may not have yet heard about the company going bust.
- 27,000 customers were on their holiday, travelling to it, when the company went bust.
- 140,000 in total were affected.
- The insurance company LowCost offered on their website didn’t cover ‘supplier failure due to insolvency’.
- Generally successful claims have received a maximum of 1% of what they were charged (for us, we could have got £3 back – we didn’t attempt to make any claims through any source).